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working with ODSP is HERE!

This page is being dedicated to providing information that YOU, as an ODSP recipient, NEED to be aware of! Important pieces of legislation, tips, hints and warnings provided by other ODSP recipients are welcomed and will be posted in the order received for the mean time. Hopefully in the future we will be able to catagorize this section in a fashion that will make accessing information easy. If you have a topic for a tip that would be of benefit to other ODSP Recipients please send me an email with a brief explanation. mmdilts@cogeco.ca


VERY Important tips!!!
NEVER send correspondence of importance by standard mail.
Never send ORIGINALS!
Always get Photocopies of material left at ODSP office!

For more information read: Sending Correspondence to ODSP

Quick Links To Tips
Appealing a Decision Applying for ODSP Home Visitation by ODSP
Understanding Refusal of ODSP support Waiting for your ODSP Review Sending Correspondence to ODSP



Understanding Refusal, Cancellation, or Reduction of ODSP Income Support

Things you need to know, up front!

The entire ODSP legislation is written by lawyers, in legal terms, or in "Legal Jargon" if you prefer. Since the legislation is written in legal terms, it is very difficult, and perhaps almost impossible for the average person to understand. This article attempts to give you a basic understanding about Refusal, Cancellation, or Reduction of income support. Should you be facing refusal, cancellation, or reduction of income support, then it is highly recommended to immediately contact with a competent Lawyer to discuss the issue with. Generally Speaking the ODSP director has full authority to investigate, assess, and make decisions (right or wrong) about your income support! In other words, the Director can give, take away, or reduce your income support as he or she believes is correct, being guided by the ODSP legislation! Unfortunately, the ODSP legislation is often unfair, unjust and not in the disabled individual's best interests.
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The ODSP Regulation 222/98, Part III deals with the refusal to give income support or alternately, the cancellation of, or reduction of Income support. " Income support" is the money an ODSP applicant, ODSP recipient, or a member of the ODSP applicant's or recipient's "benefit unit" might receive through an ODSP pension. The term "benefit unit" essentially refers to the disabled individual, and all people who are legally dependant on the disabled individual. (Such as a child or elderly parent)


Refusal, Cancellation or Reduction of Income Support

Refusal, cancellation, or reduction of income support can be directed at an ODSP Applicant, ODSP recipient, or a "benefit unit". An ODSP Applicant or Recipient's income support can be refused, cancelled or reduced if a member of the Disabled person's benefit unit does not comply with ODSP's requirements. (*More on this last sentence later.)

Reasons that ODSP might refuse, cancel or reduce income support areas follows:
  1. Attempted hiding of assets. (Generally up to one year) before applying for ODSP but can be up to 3 years before applying for ODSP (under certain circumstances)
  2. Not meeting ODSP eligibility requirements.
  3. Not meeting employment assistance requirements.
  4. Not complying with section 28 of Ontario regulation 222/98 which involves ownership of excessive assets. (Ontario Regulation 222/98 section 28)
  5. Dismissal or resignation from employment without reasonable cause.

An ODSP Applicant or Recipient's income support can be refused, cancelled or reduced if a member of the Disabled person's benefit unit does not comply with ODSP's requirements.

If an ODSP Applicant or Recipient has a dependant person as part of their "benefit unit", that dependant person MUST ALSO comply with all pertinent ODSP legislation, or the ODSP applicant, recipient, and persons in the benefit unit can have their monthly cheque refused, cancelled or reduced, until the disabled person or dependant person in question comes into compliance with the ODSP legislation. For example, if an ODSP recipient had an adult child living with him or her, who was not in school, and was not employed, ODSP could stipulate that the child in question must seek employment. If the child in question did not seek employment, then ODSP could refuse, cancel or reduce the ODSP recipient's monthly cheque, until the child started seeking employment. Basically what this means is that all members of the "Benefit Unit" must strictly follow ODSP's rules and requirements, or risk the loss, cancellation or reduction of ODSP pension money.


How Long Can my Income Support be Refused, Cancelled or Reduced For?
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Depending on the ODSP legislation, the nature of the infraction, and the ODSP Director's assessment, Income Support can generally be refused, or reduced for anywhere from three to six months. The Director can also refuse to give income support entirely. If the Director believes that a transfer of assets took place for the purpose of reducing assets, the Director can completely refuse to give income support. If an ODSP applicant does not meet ODSP's conditions of eligibility, the director can refuse to give income support.


Who Decides about Refusal, Cancellation, or Reduction of Income Support?

Usually, the Local ODSP Director has total authority to investigate, assess, and make decisions regarding refusal of income support. If you ask for an Internal Review, or an appeal, then people other than the ODSP Director review the original decision, and may reverse it, if there is good enough reason to.


What do I do if my Income Support is Refused, Cancelled or Reduced?

If you are notified by ODSP that your Income support is refused, cancelled or reduced, and you feel the decision is wrong, you have the following options:
  1. Contact a competent Lawyer for advice. Often, local Community Legal Services will assist you. If at all possible, speak with a competent lawyer before doing anything else!
  2. Try to get ODSP to change their decision. Write to ODSP and ask for an Internal Review. Basically, this is a request to reconsider their decision. Be sure to include good and valid reasons why the decision should be changed, copies of any documentation, other evidence, or new information that might make ODSP reverse their original decision. You MUST ask for an Internal Review within 10 days of receiving the decision from ODSP!(ODSP Information Page on Appeal Process)
  3. Appeal the decision. Obtain an Appeal form so that you can appeal the decision to the Social Benefits Tribunal. You MUST ask for an internal review BEFORE appealing, or you will not be allowed to appeal the decision. You MUST send your appeal within thirty days of the internal review decision.
  4. Apply for Interim Assistance. You can apply for "Interim Assistance" when you fill out the appeal form for your case. Interim Assistance is basically emergency funds that you might receive from the Social benefits Tribunal IF they believe that you will experience financial hardship as a result of the decision made by your local ODSP office. It is therefore critical to explain and prove to the tribunal that you ARE experiencing financial hardship. Proof of such hardship might include written statements regarding non payment of rent, hydro, water, or other bills, etc. Personal explanations regarding your inability to purchase adequate food to live on would be useful also.

Re: Application and Reinstatement

If income support is refused or cancelled, it will not be provided again until your time period of ineligibility is finished, and you re apply for income support. If income support is reduced, it will not return to the previous payment level until your time period of ineligibility is finished and the ODSP recipient or the dependant in question makes a request to the director, to return ODSP payments to the original level.

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ODSP Visitation to a Recipient's Home
What ODSP does not want recipients to know:

ODSAP recipients are legally subject to unscheduled or unexpected, or even randomly selected visits from ODSP staff at any time, day or night. If someone from ODSP comes to visit you, and you do not allow them entry into your dwelling, ODSP can terminate your ODSP benefits! However there are some valid reasons for refusing entry which may include an illness in the home, mourning, visitors in the home where privacy is of concern to the recipient, and/or religious observance.

The actual ODSP Legislation (Ontario Regulation 222/98) regarding home visitation:

Section 10.
(1) The Director may request a visit to the home of a person applying for or receiving income support in order to verify initial or ongoing eligibility for income support. O. Reg. 222/98, s. 10 (1).
(2) The Director shall determine on a random basis the persons whose homes are to be visited under this section and may request a visit with or without notice. O. Reg. 222/98, s. 10 (2).
(3) A person visiting a home under this section shall not look at things that cannot be seen in plain view. O. Reg. 222/98, s. 10 (3).
(4) A person is not eligible for income support if the Director has requested a visit to the person's home and the person has refused the visit and failed to satisfy the Director that there was a valid reason for the refusal. O. Reg. 222/98, s. 10 (4).
(5) The Director may determine that there is not a valid reason for refusing a visit to the home if the person has previously refused visits to the home. O. Reg. 222/98, s. 10 (5).


To help clarify the regulation the Ministry of Community and Social Services provides DIRECTIVE 3.1 CONSOLIDATED VERIFICATION INFORMATION REQUIREMENTS For the ONTARIO DISABILITY SUPPORT PROGRAM - INCOME SUPPORT

The following is an excerpt from the Directive.

Home visits should be conducted in accordance with the following guidelines:
  • For purposes of completing an update report, the recipient is notified in advance of the visit to facilitate information gathering prior to the update interview;
  • Home visits are to be conducted during normal business hours;
  • While in the home, only objects in plain view can be noted. There is no authority to look in places or areas that are not in plain view (i.e. cupboards or drawers).
  • Plain view includes assets such as vehicles, confirming residency and accommodation arrangements, the need for home repairs etc.
  • The right to protection against inappropriate search of the person extends to one's home. Entry into a person's home for the purposes of investigating the person or their home would require a search warrant.
  • If the recipient refuses entry to the home, the reason for the refusal must be obtained. Valid reasons for refusing entry may include an illness in the home, mourning, visitors in the home where privacy is of concern to the recipient, and/or religious observance.
This information was provided by Glenn (a fellow ODSP recipient: Contact Glenn) who has graciously offered to keep a lookout for items that are important to ODSP recipients and submit them to this page. Please join Glenn as he helps us stay aware of our rights and provides tips.
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Disabled? Applying for Disability?

Here's what you need to know!


So, you are now disabled, facing disability or know someone who is and need to apply for a Disability Pension through ODSP (Ontario Disability Support Program). If you examine the words in the ODSP acronym, you would guess that ODSP is a Program, run by the Ontario Provincial Government that offers Support for Disabled People. This sounds like a Government run organization that helps and supports disabled individuals, right? Unfortunately, nothing could be further from the truth! You may quickly realize that ODSP has only two objectives. The first objective is to do their best to make sure that a disabled person does not get onto the ODSP program! Their second objective is to supply the fewest resources and benefits possible to anyone who does manage to get onto the ODSP system!

Perhaps the reader is shocked by this information, but it is true! To even qualify for an ODSP Pension, you must have a PROVABLE disability, it must be a disability of LONG DURATION, and it must be a disability that SEVERELY and/or NEGATIVELY impacts YOUR DAILY LIFE!

You will have a difficult time trying to obtain an ODSP pension if:
  •   you have any type of disability that is medically hard to prove
  •   your disability is an on again, off again type, or is of short duration or of short multiple durations
  •   your disability is one that cannot be proven to severely and negatively affect your life on a very regular basis
In fact, only about 15 per cent of all ODSP applicants actually make it onto ODSP according to Community Legal Center Statistics!
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Getting ODSP is very much a legal process. ODSP has skilled lawyers that will fight hard to keep you from obtaining an ODSP pension, or keep you from obtaining available resources once you are on ODSP. In most aspects of law, a person is considered innocent until proven guilty. With ODSP, a person is essentially considered guilty, until that person proves his or her innocence! What I mean is that an individual who applies for ODSP is not considered disabled, until that individual proves the disability, to ODSP's satisfaction. Unfortunately, what this means is that obtaining ODSP could become a very difficult legal battle for the applicant, in all but the most clear cut cases.

11 things you can do to improve your chances of obtaining ODSP!
1) Read the ODSP legislation. You can purchase a copy from the Government of Ontario, or view it on the Internet, free of charge. (Open in a new window the ODSP REGULATIONS or the ODSP Act) The ODSP legislation is written in "legal language" and can be very difficult for a non-lawyer to understand. If you can't understand the legislation, find someone who can explain it to you. A lawyer, or paralegal should be able to explain the document to you, if all else fails.
2) Obtain the services of a good lawyer. By good lawyer, I mean one that has previous experienced in obtaining ODSP for clients. If you cannot afford a lawyer, and have few valuable assets, you might qualify for legal aid, from legal aid Ontario. If you qualify for legal aid, you can then likely obtain the services of a lawyer, and legal aid will cover the cost of that lawyer.
3) Check your Assets. If you have assets that have a combined value of over $5000.00, ODSP may well reject your application. (there are some exceptions see the ODSP legislation for details) If you do have valuable assets, they should sold or be transferred out of your name, preferably several years before you apply for disability.
4) Contact Community Legal Services. Most areas in the province have Community Legal Clinics. These clinics often deal with Welfare and Disability issues. These clinics can frequently be very helpful in obtaining Disability Pensions and resources. Community Legal Clinics have trained lawyers that are knowledgeable about ODSP and that can represent you, even through legal aid.
5) Get Documentation. When you apply for disability, you have to prove that you are disabled, or you will not get on ODSP or receive an ODSP Disability pension, or other available benefits. To prove you are disabled, you need documentation, and lots of it! Get copies of EVERYTHING related to your medical condition and medical case. Copies of Reports from Doctors, Specialists, Physiotherapists, Chiropractors, Psychiatrists and other medical practitioners can be very useful. If necessary you can request temporary use of X-rays, Ultrasounds, MRI's and CT Scans from your hospital or doctor, usually at no cost.
6) Keep a daily journal which logs all aspects of your medical problems. When, where, duration, severity, how the symptoms or illness affects your abilities and your life.
7) Get treatment dates. If you have required any kind of specialized care or treatments, especially for long periods of time, get a list of the dates that you were treated. For example a list of many chiropractic treatments going back a substantial period of time could help convince ODSP that you have spinal injuries.
8) Keep an ongoing list of medications you have been on. Both prescription and over the counter medications. For example, if you have a list of many medications that have been prescribed over a relatively short period of time, this will help convince ODSP that you require lots of drugs and that you are disabled.
9) Apply for a Disability Sticker. Even if you do not own a vehicle. Having a disability sticker is handy when friends or relatives take you to a medical facility, and again will help convince ODSP that you are disabled.
10) Ignore ODSP's claims that you are not disabled. When applying for an ODSP Pension, it is very common for ODSP to deny that the applicant is disabled EVEN WHEN A DOCTOR OR SPECIALIST has PROVIDED WRITTEN DOCUMENTATION STATING THAT THE APPLICANT IS DISABLED!!!
11) KEEP FIGHTING. ODSP does not want you to get a pension, or any other available resources. They will make it as difficult as humanly possible for you to get onto ODSP. No matter how bleak your situation MIGHT APPEAR to you, DO NOT GIVE UP! That is EXACTLY what ODSP is hoping you will do! The logic is that if ODSP makes it really difficult to obtain a pension, then people will simply give up. DO NOT GIVE UP unless you COMPLETELY run out of options, or a competent lawyer advises you to do so.
Download a copy of this Tip in MS Word 97 format here:
ODSP Application Tips



Appealing an ODSP or Ontario Works Decision


What you need to know.

You are on or applying for either ODSP (Disability) or Ontario Works (Welfare). One of these two organizations has recently made a decision in your case, that you strongly disagree with. What do you do now?

With either organization, you will have received a letter denying your request for whatever you were asking for. If you intend to fight the decision, you will need to request an "internal review" before you can place an appeal before the Social Benefits Tribunal. An internal review is basically a reconsideration of your original request by an official other than the person who originally denied your request. An internal review seldom reverses the original decision unless you include new information that may sway the reconsideration in your favour.

The actual request for an internal review is where the OW/ODSP recipient writes a letter to the appropriate organization, stating that they want an internal review of the situation currently in dispute. The request for an internal review MUST be sent IN WRITING within ten (10) days of receiving their decision. Personally, I either hand deliver my request for an internal review, and ask for a dated and signed photocopy of it, or I send it by registered mail. I deliver requests for internal reviews and appeals by these two means, so that OW or ODSP cannot say that they never received the documents! My delivery methods force ODSP to sign for receipt of my internal review requests or appeals. On several occasions OW and ODSP have "conveniently" lost documents that I have sent them by Canada Post! Be advised that ODSP will likely balk at having to photocopy, sign, and date the copy of your request for an internal review. Be persistent though, and if necessary have an ODSP supervisor sign and date the document. DO NOT leave the ODSP office without obtaining a signed and dated copy of your request for the internal review!

Once OW or ODSP receives your request for an internal review, they have 10 days to complete the review, and to inform you of the results. If you do not receive a response regarding your internal review within 10 days, or if you disagree with the results of your internal review, you may then appeal the decision directly to the Social Benefits Tribunal.

If you decide to appeal the decision to the Social Benefits Tribunal, you MUST complete an APPEAL FORM. The Appeal form MUST be sent to the Tribunal within thirty (30) days of the date your internal review was completed. Note that the time frame here is within thirty days from the date your internal review was completed, and not thirty days from when you received it.

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Excuse me, but filing an internal review or appeal is complicated, time consuming, and lots of work! WHAT GIVES?

The long and short of it is that OW and ODSP want to deny you whatever it is that you are requesting! They don't want to give any more benefits (money) or other resources than they absolutely have to. These organizations make internal reviews and appeals time limited, difficult, and labor intensive, so the recipient will become confused, discouraged, tired, stressed out and then simply give up and quit.

DO NOT QUIT, no matter how bleak your situation may appear. KEEP FIGHTING, and MAKE SURE YOUR DOCUMENTS ARE FILED WITHIN THE GIVEN TIME LIMITATIONS. Failure to file your documents within the prescribed time limits will in all probability end your appeal process, whether you want it to or not!


THE SOCIAL BENEFITS APPEAL PROCESS

WHAT TO EXPECT?

So you disagree with OW or ODSP about your case and have now filed an appeal with the Social Benefits Tribunal. So what happens now? Eventually, you will receive a letter from the SBT naming a date and a location that your hearing will be held. The hearing is usually held in the town or city the recipient lives in. The hearings are often held in large Hotel chains such as Holiday Inn or similar. You need to appear at the hearing on the proper date and proper time, so that you can state your case, and have the SBT adjudicator make a decision about your case. IMPORTANT: ODSP or Ontario Works should send you (or your Lawyer) copies of all it's documentation at least a month or so BEFORE your SBT hearing. If you do not receive all of their documentation well before your SBT hearing, REQUEST SUCH DOCUMENTATION IMMEDIATELY, both by telephone and in writing! Should you go to the SBT hearing, and do not have a copy of the OW/ODSP documents, or have not read and understood the Government documents, YOUR ODSP HEARING can be IMMEDIATELY cancelled and rescheduled for a later date. USUALLY this later date is six to eight months or even longer down the road!


What should I bring to the SBT hearing?

You need to bring all documentation, forms, letters, evidence or witnesses that will assist you in proving your case. If you have retained a lawyer, he may come with you to represent you. If you are attempting to initially obtain ODSP, are trying to keep your benefits from being reduced, or have a similarly important case to fight, you probably SHOULD have a lawyer to represent you, since ODSP or OW will likely have their lawyer in attendance to fight against you!


THE ACTUAL SBT APPEAL

With BOTH parties at the SBT hearing, the SBT adjudicator will carefully listen to both sides of the story. The SBT adjudicator will take numerous notes, so they can be re read at a later date, and a decision then rendered. Lawyers for either side may ask questions of the recipient or ODSP/OW representative. The SBT adjudicator may also ask questions of the recipient or ODSP/OW representative. When the SBT adjudicator has enough information, the hearing will be ended, and all parties may then leave. The SBT adjudicator will, at a later date consider all evidence given, and will create a written and binding decision. A decision can take several months to be completed, and both parties will receive copies. Hopefully, the SBT adjudicator found in your favour and you won your case. If so, whatever the Government denied you originally, must now be given to you, as per the SBT adjudicator's decision.


ADDITIONAL IMPORTANT INFORMATION ABOUT

INTERNAL REVIEWS AND APPEALS

If you are experiencing financial hardship while waiting for your appeal to be heard, you may ask the Tribunal to order INTERIM ASSISTANCE. (Interim assistance is basically emergency funds to tide the recipient over until the Social Benefits Tribunal renders a decision in your case.) The application for interim assistance is included on the Tribunal's Appeal Form.
IMPORTANT: If you receive interim assistance, and you lose your appeal, withdraw your appeal, or fail to attend an appeal hearing, you will be required to pay back the full amount of interim assistance you received!
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POSSIBLE ALTERNATIVES TO AN SBT HEARING
Usually, it is in a person's best interest to request and attend a proper (face to face) SBT hearing. Any hearing where it might help your case to have an SBT adjudicator see you, talk to you, and hear your side of the story should be implemented as a physical, face to face meeting, with all involved parties in attendance.

Telephone Hearing

A telephone hearing is an almost unknown and seldom used alternative to a "proper" face to face SBT hearing. Basically, a telephone hearing is conducted over the telephone using conference call technology. All parties involved phone into a common telephone conference call number and can talk with any of the involved parties. A telephone hearing is useful for recipients with profound or severe physical disabilities, or recipients that have provided most of the information they feel is necessary to win their case. The telephone hearing still allows questions to be asked and answered by any and all parties involved. A telephone hearing MUST be agreed to by ALL parties involved, Or MUST be authorized by the SBT Director in the District head office. In South Western Ontario the contact information is as follows:

Ms. Susan Croft, Director
Social Benefits Tribunal
1075 Bay St. 7th Floor
Toronto, Ontario
M5S 2B1

Paper Hearing

A paper hearing is another essentially unknown and seldom used alternative to a "proper" face to face SBT hearing. It is basically a form of "non participant" hearing where a decision is made in a recipient's case, based solely on all the written documentation provided by both parties. A Paper Hearing MUST be agreed to by ALL parties involved, Or MUST be authorized by the SBT Director in the District head office. In South Western Ontario the contact information is as follows:

Ms. Susan Croft, Director
Social Benefits Tribunal
1075 Bay St. 7th Floor
Toronto, Ontario
M5S 2B1
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Main contact information for the Social Benefits Tribunal are:

By Mail:
Social Benefits
1075 Bay Street, 7th Floor
Toronto ON M5S 2B1

Telephone:
Toronto and area: 416-326-0978
Toll-free: 1-800-753-3895
TTY: 416-325-3408
TTY (toll free): 1-800-268-7095
TTY (Ottawa): 613-566-2235

Fax:
416-326-5135

Website:
www.sbt.gov.on.ca

Should the reader have any questions regarding internal reviews, or appeals, you may contact me at: glennsmga@operamail.com with your questions. I will do my best to answer any such questions.

Glenn.

Download a printable copy of this information in Adobe Acrobat Format:
Appealing an ODSP Decision



Waiting for an ODSP Review
Reviews can vary too much around the province but here are some of the hi-lites of Larry's recent review.

The first half of my 3 hour meeting was about my assets (bikes, boats, cars, etc) income and inheritance. The second half was about what you are allowed to have. I think that their strategy should be reversed to give the client a chance to think about what you want to claim before they start deducting off your check. I was allowed to have $8000.00 in assets, $4000.00 in gifts and that includes withdrawals from a trust account.

I was shocked to hear that we could not have any credit cards, charge accounts or lines of credit since it was considered access to cash. What happens when emergencies arise like a broken fridge?

I had all my documents eccept last years bank statments and my daughters earnings, so they sent me a letter saying that my benefits were suspended for lack of the above mentioned. I immediately replied requesting an internal review and then got a phone call from my worker saying to bring in the documents and I will be back on benefits. I then submitted the earnings and a letter apologizing for no bank statements but would keep better records for the future. This was finally accepted and I got my check, but 3 days late.

My oldest daughter just moved back home and I lost $100.00 per check and an overpayment of $486.00 for my other daughter who worked out and that is being deducted at $86.00 per check. So I lost in total $186.00 per month

Now if my youngest daughter 19 doesn't comply to O.W. (school or work) they will deduct another $100.00 per month off.

So now I take all my money out of the bank (minimum yearly statements), keep track of all the documents they want to see next year (no more no less) and do not charge anything.

This whole system must be reviewed or at least have the polices amended. There must be clauses in the Charter or Privacy Act to protect us? Who do they think they are Mice- Managing our money anyway, this must be stopped!

Regards
Larry
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Note: There have recently been some changes to ODSP Policy that may affect some of the financial points Larry encountered. Beware when dealing with ODSP, remember that evidently the ODSP's first priority is to save the government money! The front line staff and that computer system that cost so much are doing a GREAT job!!!! - Malcolm



Sending Correspondence to your ODSP Office

There have been many reports of ODSP offices claiming that important correspondence has not been received. We have personally experienced having our correspondence being 'misplaced' and the trouble that can present to a recipient. You MUST have proof that the correspondence arrived at the office or you most likely will have to start over and loose the time frame, this can be disastrous if you are filing a dispute and run past the allotted time for challenging a decision!

When sending material to your local ODSP office there are a couple of guidelines you should follow for you protection!!
1) If you take material to your office in person always request a photocopy of what you leave with the office RECEIVED stamp showing on your copy!!
2) If you must mail in material make sure that you purchase the notification of delivery feature from Canada Post! This will give you a record of when the material was delivered and proof that it was sent. In addition never send material without keeping a copy and if at all possible only send ODSP copies of the material and keep the origionals in a safe place. Most material that does not contain an original signature does not need the original to be sent. Attach your receipt form Canada Post and also the delivery notification to your copies of what you sent to ODSP. It is also a good idea to call your local office after receiving your notification from Canada Post to ensure that the material you sent in was forwarded to the proper person.
3) If you fax material to your ODSP office make sure that you keep the transmission report that shows a successful transmission to the phone number! Attach this report to your copies of the material you sent. Again it is a good idea to call the next day to ensure that the proper person received the fax. If you follow these guidelines you will have the proof you need to challenge a denial letter that tries to claim that you did not send in the material requested

NEVER send any correspondence of importance by standard mail!
Always, always send important information to ODSP by Registered Mail at the very least. Standard mail has a way of 'Not Arriving' and you have no way to prove it did.

Never send ORIGINALS!
If you must prove a copy is authentic have your copy notarised before sending. This can be done by many people including most Postmasters.

Get Date Stamped Photocopies.
The best and fastest way to get correspondence to your ODSP office is in person. When you leave any correspondence at an ODSP office the receptionist always stamps the items with the date they arrived. Have the receptionist provide you with a photocopy of the material you have left after she stamps it and make sure that the date stamp shows up on the photocopy.





This web page is posted and maintained by:
Malcolm Dilts
Welland, Ontario
email: mmdilts@cogeco.ca

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This page last updated on January 12, 2005